LUS My Account
Convenient ways to pay your bill and manage your LUS services.
Frequently Asked Questions
Email address, account number, and social security or driver’s license number.
Your account ID is your account number, located at the top left of your paper bill. If you can’t find your account number or don’t receive a paper bill, call Customer Service at (337) 291-8280 for assistance during normal business hours.
Your User ID and password are case sensitive and must:
- Contain letters and/or numbers, no symbols or characters
- Do not include spaces or special characters
- Username and password can not be identical
- There must be a minimum of four characters
Make sure the Account ID and Social Security number or Employer Identification number are entered exactly as they appear on your LUS bill. If you are still unable to enroll, call Customer Service at (337) 291-8280 for assistance during normal business hours.
No, each User ID must be unique. Each User ID is associated with one primary account holder.
You can view multiple accounts with one User ID and password as long as you are the primary account holder on each account.
Click on “Can’t access my account” located at the bottom of the sign-in screen. Using the email address you used during your initial registration, an email will be sent to reset your password.
Click the “Manage Web Account” link on the main menu.
LUS account payments are reflected in real time. An auto-generated email notification will be sent to the customer’s existing email address.
Users can pay using VISA, Mastercard, Discover, or E-Check.
Supported OS and browsers for My Account:
- Android – Chrome
- iOS – Safari
- MacOS X – Safari, Chrome, Firefox
- Windows – Chrome, Firefox, MS Browser – Edge
Please use the most current versions of Chrome, Firefox, Edge and Safari to access LUS My Account.
LUS My Account Power Outage Notifications
Provides electrical power outage notifications through the My Account platform
Frequently Asked Questions
- Log in to My Account
- Navigate to “Notifications” then click “Manage Account Notifications”
- Update “Notification Preferences” for Electrical Power Outage/Restoration choosing text (SMS) and/or email notifications
No. Once you have signed up for electrical power outage notifications via My Account, you will automatically receive text (SMS) and/or email notifications for all reported power outages until you change your My Account settings.
Customers who sign up for outage notifications via My Account may enter multiple phone numbers and/or email addresses to receive messages. Additional phone and/or email addresses must be stored under “Contact methods” before they can be selected for notification preferences.
