Payment Options & Account Management

Q: What if I forget my password?

Click on “Can’t access my account” located at the bottom of the sign-in screen. Using the email address you used during your initial registration, an email will be sent to reset your password.

Convenient ways to pay your bill and manage your LUS services.

Whether you want to make a one-time “Quick Pay” payment, visit us in person, or manage your long-term energy usage through “My Account,” we offer several flexible ways to handle your bill. Explore our digital, mail-in, and retail payment options below to find the method that best fits your schedule.

LUS Quick Pay

Users can make payments on any account without signing into My Account and are only required to enter the account number, and last name or business name of the financially responsible party. Users can pay using VISA, Mastercard, Discover, or E-Check. Payments are usually reflected immediately.

Features & Benefits

A fast and flexible way to make bill payments
Auto-generated email notification to confirm payment

Quick Pay

New Ways to Pay Your Bill!

Walmart Bill Pay

Request same-day processing at the Walmart MoneyCenter or Customer Service. You will need your LUS account number. A small processing fee will apply.

Scan to Pay

In-store retail cash payments accepted at Dollar General, Dollar Tree, CVS, Walgreens, and Office Depot. Click to generate a barcode. A small processing fee will apply.

Digital Wallets

Click to pay with PayPal, PayPal Credit, Venmo, Apple Pay, and Google Pay.

LUS My Account

From payment options to personalized energy saving tips, My Account makes it easy to manage your LUS electric, water and wastewater services.

Features & Benefits:

Update account information like email address and contact phone number
Pay your bill online
Opt for paperless billing
View current and historic bills and payments
Track your energy and water/wastewater use
Enroll in text or email usage alerts
And much more!

My Account

Mail-In Payment

Send in your payment using the convenient return envelope included with your bill.

Include your payment stub (the bottom portion of your bill) with your payment.
Do not mail cash.
Do not staple, fold, or paper clip your payment stub to your payment.
Include your LUS account number on the check or money order
Remember to sign your check!

Mail Payment to:
Lafayette Utilities System Customer Service
P.O. Box 4024-C
Lafayette, Louisiana 70502

Pay via Phone

LUS customers can make payments or receive assistance from customer service representatives by calling 337-291-8280 or 1-800-935-2587 (from outside Lafayette).

Call to Pay Now

In-Person & Drop-Box Payments

Visit one of our two service centers to pay in person or use our secure 24/7 drop boxes for non-cash payments.

W. Congress Street
4010 W. Congress St. (map)
Make payments in person or talk directly to customer service representatives for assistance. Drive Thru service available at this location.
Customer Service Center Lobby:
Monday-Friday (excluding holidays)
8 a.m. to 5 p.m.
Drive Thru Service:
Monday-Friday (excluding holidays)
8 a.m. to 7 p.m.

24 Hour Drop-Box Payment
Drop-box is located outside of the building on the left side of the main entry door.
- Accepted: Checks or money orders only.
- Prohibited: Do not place cash in drop boxes.
- Processing: Payments are processed the next business day.

Moss Street
2701 Moss St. (map)
Make payments in person or talk directly to customer service representatives for assistance. Drive Thru service available at this location.
Customer Service Center Lobby:
Monday-Friday (excluding holidays)
8 a.m. to 5 p.m.
Drive Thru Service:
Monday-Friday (excluding holidays)
8 a.m. to 7 p.m.

24 Hour Drop-Box Payment
Drop-box is located in the front parking lot of the building.
- Accepted: Checks or money orders only.
- Prohibited: Do not place cash in drop boxes.
- Processing: Payments are processed the next business day.

Frequently Asked Questions

What information is required in order to register for the first time?2026-02-04T11:29:28-06:00

What information is required in order to register for the first time?

Email address, account number, and social security or driver’s license number.

What is Quick Pay?2026-02-04T14:59:47-06:00

What is Quick Pay?

Quick Pay is a fast and flexible way to make bill payments.

What is my Account ID?2026-02-12T15:24:37-06:00

What is my Account ID?

Your account ID is your account number, located at the top left of your paper bill. If you can’t find your account number or don’t receive a paper bill, call Customer Service at (337) 291-8280 for assistance during normal business hours.

What information is required to use LUS Quick Pay?2026-02-04T15:00:26-06:00

What information is required to use LUS Quick Pay?

Account number and last name or business name of the account holder.

What is a valid User ID and password?2026-02-12T15:26:52-06:00

What is a valid User ID and password?

Your User ID and password are case sensitive and must:

Contain letters and/or numbers, no symbols or characters
Do not include spaces or special characters
Username and password can not be identical
There must be a minimum of four characters

When I try to enroll, why am I getting a message saying there is no record of my LUS account?2026-02-12T15:27:22-06:00

When I try to enroll, why am I getting a message saying there is no record of my LUS account?

Make sure the Account ID and Social Security number or Employer Identification number are entered exactly as they appear on your LUS bill. If you are still unable to enroll, call Customer Service at (337) 291-8280 for assistance during normal business hours.

Can I use the same User ID if I need to enroll for access to multiple accounts?2026-02-04T12:51:26-06:00

Can I use the same User ID if I need to enroll for access to multiple accounts?

No, each User ID must be unique. Each User ID is associated with one primary account holder.

I have more than one LUS account that I would like to access. Can I view multiple accounts with the same User ID and password?2026-02-04T12:53:29-06:00

I have more than one LUS account that I would like to access. Can I view multiple accounts with the same User ID and password?

You can view multiple accounts with one User ID and password as long as you are the primary account holder on each account.

What if I forget my password?2026-02-12T15:27:53-06:00

What if I forget my password?

Click on “Can’t access my account” located at the bottom of the sign-in screen. Using the email address you used during your initial registration, an email will be sent to reset your password.

How do I change my password?2026-02-12T15:28:09-06:00

How do I change my password?

Click the “Manage Web Account” link on the main menu.

How do I know if my payment was successful?2026-04-16T14:41:39-05:00

How do I know if my payment was successful?

LUS account payments are reflected in real time. An auto-generated email notification will be sent to the customer’s existing email address.

What forms of payment can I use?2026-04-16T14:40:07-05:00

What forms of payment can I use?

Users can pay using VISA, Mastercard, Discover, or E-Check.

Is my browser compatible?2026-04-06T18:12:35-05:00

Is my browser compatible?

Supported OS and browsers for My Account:

Android – Chrome
iOS – Safari
MacOS X – Safari, Chrome, Firefox
Windows – Chrome, Firefox, MS Browser – Edge

Please use the most current versions of Chrome, Firefox, Edge and Safari to access LUS My Account.

Looking for More?

Budget Bill

Take control of your monthly finances with Budget Bill—pay the same predictable amount every month.

Paperless Billing

Your bill delivered to your email! You can view current and prior bills from your computer or smartphone.

How to Read Your Bill

Explore our redesigned bill layout featuring color-coded summaries and QR codes for easier payments.