Frequently Asked Questions
Our FAQs are designed to provide quick, clear answers and helpful guidance for residents and businesses alike.
What information is included in the service line inventory?
- Type of Material: Information on whether service lines are made of lead, copper, galvanized, plastic, or other materials.
- Location: Geographic and address-specific details of where service lines are installed.
- Condition: Notes on the condition and age of the service lines, if available.
- Replacement Status: Information on whether service lines have been replaced or are scheduled for replacement. A customer with a lead service line, galvanized line requiring replacement (GRR), or service line of an unknown material will be notified by LUS within 30 days of the service inventory completion. Replacement will be as mandated by the EPA and Louisiana Department of Health (LDH). LUS will also offer information about reducing lead in drinking water and its health effects. In addition, LUS will send an annual notification to this customer until line replacement is complete.
