To report emergencies, outages or situations that require immediate assistance, call (337) 291-5700.
For customer service assistance, call (337) 291-8280.
General Questions
For billing information or to connect, disconnect or transfer LUS Service, contact:
LUS Customer Service
1875 W. Pinhook Rd., Suite B Lafayette, LA 70508
Customer Service
2701 Moss St.
1875 W. Pinhook Rd., Suite B
LUS Customer Service
P. O. Box 4024-C
Lafayette, LA 70502 Phone: (337) 291-8280
Toll Free (from outside Lafayette): 1-800-935-2587 (1-800-935-2LUS)
Fax: (337) 291-8082
Lobby Hours: M-F, 8 a.m. to 5 p.m.
Drive-thru Hours: M-F, 8 a.m. to 7 p.m. (only at Moss St. location)
LUS Fiber Customer Service
1875 W. Pinhook Rd., Suite B
Lafayette, LA 70508
Phone: (337) 99-FIBER (337-993-4237)
Fax: (337) 210-4630
LUSFIBER.com
Lobby Hours: M-F, 8 a.m. to 5 p.m.
Drive-thru Hours: M-F, 8 a.m. to 7 p.m. (only at Moss St. location)
Relocate electric infrastructure
Residential: (337) 291-8972
Commercial: (337) 291-5846
To request security lighting, call (337) 291-5832
Louisiana One call - Call Before You Dig
1-800-272-3020
Utility Concerns
To report Power Outages: (337) 291-9200
To report Water Problems: (337) 291-5740
To report Wastewater Problems: (337) 291-5750
To report Street Light Problems: (337) 291-5700
To report Tree Limbs over Power Lines: (337) 291-5711
To report Video, Internet or Phone Problems: (337) 99-FIBER (337-993-4237)
OTHER NON-LUS CONCERNS
Garbage Pick-Up (Republic Services): (337) 806-2000
Recycling Information (Lafayette Recycling): (337) 291-5636
Building, Plumbing, and Electrical Permits (Planning, Zoning, and Codes): (337) 291-8461
Tree Limbs over Sidewalks or Streets (Public Works): (337) 291-8517
Drainage/Clearing Streets After a Storm (Public Works): (337) 291-8517
Traffic Signal Problems (Traffic & Transportation): (337) 291-8568
You can also report non-utility issues online at the Lafayette Consolidated Government Web site.
