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Our mission is to provide high-quality, competitively-priced services that exceed our customers' expectations, and contribute to the Lafayette Consolidated Government to support other community needs. |
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FAQ
Click here for My Account Log-In FAQs.
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Where can I mail my LUS payment?
You can mail your LUS payment to:
Customer Service
P.O. Box 4024-C
Lafayette, Louisiana 70502
What is the phone number for Customer Service?
The telephone number for Customer Service is (337) 291-8280 or toll-free at 1-800-935-2LUS.
What is the electric rate that I pay at my home?
As of meter readings dated August 21, 2008 and later, the average in-city residential electric rate is 10.789 cents per kWh (Kilowatt-hour). That is approximately $107.89 for a customer who uses 1,000 kilowatt hours a month. The average out-of-city residential electric rate is 11.868 cents per kWh (Kilowatt-hour). That is approximately $118.68 for a customer who uses 1,000 kilowatt hours a month. (The above rates do include the monthly customer charge of $4.12.)
What is the monthly water rate?
LUS customers enjoy some of the cleanest and best-tasting water in Louisiana. For meter readings dated January 2008 and later, residential in-city customers will be billed using a seasonal rate schedule. In the winter months of December, January, February and March, the monthly charge will be computed on the actual water usage and billed at $1.30 per 1,000 gallons. The summer months of April, May, June, July, August, September, October, November and December will be computed in tiers. Tier one (1) will be computed on the average water usage for the four preceding winter months of December, January, February and March, or for such portion of the winter months as may have been metered, or at actual consumption, whichever is lower. The charge for this tier is $1.30 per 1,000 gallons. Tier two (2) will be computed on the actual water usage above the average water usage for the above mentioned four preceding months and will be billed at $2.25 per 1,000 gallons. The rate for out-of-city residential customers is $2.59 per 1,000 gallons. The commercial in-city water rate is $1.30 per 1,000 gallons. Additional water rate information can be found on the "Rates & Reliability" page. (The above rates do not include a monthly customer charge. The customer charge is based on the size of the water meter.)
What is the source of supply of LUS water?
LUS draws its water from the Chicot Aquifer, which is a large natural underground lake. Its boundaries are roughly the triangle formed by Lafayette, Alexandria and Lake Charles, covering a 15-parish area in southwest Louisiana. LUS has 18 deep water wells ranging in depth from 400 feet to 650 feet and individually produce up to 2,800 gallons per minute of water for treatment and distribution to LUS customers.
What is in LUS drinking water?
For information about LUS drinking water, you can download the LUS Typical Analysis Report and the LUS Water Quality Report by visiting the "Our Environment" section of this website.
Does LUS put fluoride in the water?
No. LUS' water supply is taken from the Chicot Aquifer, a natural underground "lake". That source has a naturally occurring, or background, level of fluoride of about 0.2 parts per million. While this level is not considered "dentally significant", LUS does not supplement this level in the drinking water. Other sources, such as fluoride toothpastes or rinses, are available to consumers desiring to get fluoride treatment. Of course, see your dentist for more information.
How can I locate my water meter and my shutoff valve?
The water meter is usually installed at the property line adjacent to the public right-of-way. The customer's hand cutoff valve, owned and maintained by the customer, is usually located about 18" behind the water meter box.
What precautions should I take to prevent damage to pipes during freezing temperatures?
One easy way to prevent damage to pipes from freezing is drain the water pipes. First, collect some water for essential uses in a clean container and store it in the refrigerator. Next, turn off the water supply at the hand cutoff valve. Then, open the faucets inside and outside the home plumbing to drain them. Leave the faucets open to allow for expansion of any water left in the pipes. Be sure to read manufacturer's information regarding your home's water heater. Some special precautions need to be taken on some types of water heaters when the water supply is off. Please read and comply with those specific instructions.
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