Report a Service Issue

Use the LUS online tool to contact us regarding customer service issues, billing questions, street light problems, tree trimming over power line requests and more. Select an option from the drop down menu below to get started.

Utility Issues

Do not use email to report emergencies, outages, or situations that require immediate assistance.

Do not use email if you need to report a power outage or any other service problem that requires immediate attention. Please contact LUS at 337-291-5700. For situations that require immediate customer service assistance, please contact LUS at 337-291-8280.

Report Power Outages
(337) 291-5700

Report Water Problems
(337) 291-5740

Report Wastewater Problems
(337) 291-5750

Report Street Light Problems
(337) 291-5700

Report Tree Limbs Over Power Lines
(337) 291-5711

General Questions

Customer Service (Billing Information,
Connect, Disconnect, Transfer of LUS Service)
(337) 291-8280
1-800-935-2587 (1-800-935-2LUS)

Garbage Pick-Up (BFI)
(337) 232-5730

Relocate Electric Infrastructure
Residential (337) 291-5843
Commercial (337) 291-5846

Request Security Lighting
(337) 291-5832

Louisiana One Call - Call Before You Dig
(800) 272-3020

Non-Utility Concerns

Building, Plumbing, and Electrical Permits - Planning, Zoning, and Codes
(337) 291-8461

Report Tree Limbs Over Sidewalks/Streets - Public Works
(337) 291-8517

Drainage/Clearing Streets of Tree Limbs During a Storm - Public Works
(337) 291-8517

Report Traffic Signal Problems - Public Works
(337) 291-8568