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Share the Light with Someone in Need
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When you add one dollar to your utility bill or sign a pledge card to give even more, every dollar you give goes to help someone in crisis pay their electric bill for one month. Call (337) 291-8280 to make a donation to Share the Light. |
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Registration
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| eAccount-Registration & Account Information |
Can I use the same User ID if I need to enroll for access to multiple accounts?
No, each User ID must be unique. Each User ID is associated with one primary account holder. All accounts associated with that primary account holder will be displayed.
Can more than one User ID be used to access the same account?
No, each LUS account may only be accessed with a single User ID.
I cannot access my account information from the link. What am I doing wrong?
Encryption:
Check your browser to make sure that your computer is 128 bit encrypted. This type of encryption is needed to ensure we have the highest security possible to protect your account information.
Cookies:
Occasionally, it may be necessary to delete cached Internet files from Internet Explorer's Temporary Internet files folder, locally-stored Web site information (otherwise known as cookies), and the history of viewed Web page addresses. Removing these cached files allows you to start a brand new Internet session. It may be necessary to clear your old session information when you are having issues connecting to your account. Typically, this is done by selecting "Tools" then "Internet Options" and performing the appropriate tasks under the "General" tab.
Please contact your browser author if you continue to experience problems.
I have more than one LUS account that I would like to access. Can I view multiple accounts with the same User ID and password?
You can view multiple accounts with one User ID and password as long as you are the primary account holder on each account.
Is access to any LUS account limited to a single individual?
Access to a LUS account is limited to association with a single User ID and password. If more than one individual needs to access account information, each individual can use the same User ID and password simultaneously.
What if I forget my password?
If you forget your password, we can send you a new password by e-mail. Click on Password Hint" located at the bottom of the sign-in screen. Be sure to have your exact e-mail address used during your initial registration. A new password will be emailed to you. Login using the new password.
To change your password to one that is more memorable, click the Change My Password" link on the menu. For additional assistance, contact LUS customer service at (337) 291-8280 or (800) 935-2LUS.
What if I forget my User ID?
To ensure security of your account information, you must contact LUS Customer Service at (337) 291-8280 or (800) 935-2LUS during normal business hours.
What information is required in order to register for the first time?
Residential:
To register as a new user, you need a valid email address, your account number, and the Social Security number of the primary account holder. The Social Security number of the primary account holder must be on file with LUS in order to
Commercial:
To register as a new user, commercial customers must have a valid email address, account number, and an employer tax identification number. The tax identification number must be on file with LUS in order to register.
What is a valid User ID and password?
Your User ID and password should be something that you can easily remember. The following requirements enable you to create a password that will help you maintain the security and privacy of your LUS account. Non-dictionary passwords promote better security.
Your User ID and password are case sensitive and must:
- contain letters and/or numbers, no symbols or
characters.
- not include spaces or special characters.
- not be identical
- be a minimum of four characters
When I try to enroll, why am I getting a message saying there is no record of my LUS account?
Make sure the Account ID' being entered is exactly the same as it appears on your LUS bill. Make sure the Social Security number or Employer Identification number being entered is of the primary account holder and contains the appropriate dashes. If you are still unable to enroll, contact the LUS Customer Service Division at (337) 291-8280 to determine if your social security number or tax identification number are correctly listed on your account.
Why do I need my Social Security number to register?
Registration has been created to require the Social Security number of the primary account holder as a security measure to help ensure your privacy. This is for your protection. We ask for your Social Security number to verify the account information we have on record. This is a way to help prevent unauthorized persons from accessing your account information.
Will I be able to modify the information I provided during online registration?
Yes, you will be able to change your password by clicking Change My Password" from the menu. To change your User ID, contact LUS Customer Service at (337) 291-8280 or (800) 935-2LUS during normal business hours.
Will I have to re-enroll if my name or billing address changes?
No, as long as you are still the primary account holder. Simply continue using your same User ID and password, and the above information will be updated after you inform LUS of such changes.
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