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    e-Account FAQ
Share the Light with someone in need
When you add one dollar to your utility bill or sign a pledge card to give even more, the money you give goes to help someone in crisis pay his or her electric bill for one month. Call (337) 291-8280 to make a donation to Share the Light.
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Manage Your Account Online

At LUS, we know that convenience is important to our customers. LUS offers an easy way to manage your utility account, right from your personal computer. Features include the ability to pay your bill using a credit or debit card featuring the Mastercard, Visa or Discover logo. You can also view the details of current and historic bills, payments and consumption.

Registration and Log-in Tips:

  • Most browsers (such as Internet Explorer 6.0 or greater, Firefox) may be used to access e-Account.
  • The primary account holder's Social Security number or employer identification number must be on file with LUS in order to access account information online.
  • A LUS account number is needed to access information online.
  • User IDs must contain at least six alphanumeric characters.
  • Passwords must contain at least four alphanumeric characters.
  • Passwords are case sensitive.
  • Computers must allow pop-ups. (You can usually set your pop-up blocker to allow pop-ups from only the LUS site.)
  • Include appropriate dashes when entering Social Security number or employer identification number.
  • Do not use the online payment system if you have received a disconnect notice or your electricity has been disconnected for non-payment. Contact a LUS customer service representative for assistance.  

The online account management system will be unavailable daily from 2:00 a.m. to 4:00 a.m. for transaction processing.

 

For additional assistance with your online account, contact our Customer Service Center.

To pay your LUS Fiber bill, contact 99-FIBER (337-993-4237) or visit 705 W. University Avenue.