Contact Us : Lafayette Utilities System

Contact Us

Our mission is to provide high-quality, competitively-priced services that exceed our customers' expectations, and contribute to the Lafayette Consolidated Government to support other community needs.

Home : Contact Us

Use the LUS online tool to contact us regarding customer service issues, billing questions, street light problems, tree trimming over power line requests and more. Select an option from the drop down menu below or click on the link below to chat LIVE with a LUS representative to get started.

* * * LIVE chat with a LUS Customer Service Representative * * *

Electric, Water or Wastewater Issues

Do not use email to report emergencies, outages, or situations that require immediate assistance.

Please contact LUS at 337-291-5700. For situations that require immediate customer service assistance, please contact LUS at 337-291-8280.

GENERAL QUESTIONS

Customer Service
(Billing Information, Connect, Disconnect, Transfer of LUS Service)
705 West University Avenue
Lafayette, LA 70506
or
P. O. Box 4017-C
Lafayette, LA 70502
Phone: (337) 291-8280 or 1-800-935-2587 (1-800-935-LUS)
Fax: (337) 291-8082
Lobby Hours: M-F 8:00 a.m. to 5:00 p.m.
Drive-tru Hours: M-F 8:00 a.m. to 7:00 p.m.

LUS Fiber (Video, Internet, Phone)
Customer Service Center
705 West University Avenue
Lafayette, LA 70506
Phone: (337) 99-FIBER (337-993-4237)
Fax: (337) 210-4630
LUSFIBER.com

Relocate Electric Infrastructure
Residential (337) 291-5843
Commercial (337) 291-5846

Request Security Lighting
(337) 291-5832

Louisiana One call - Call Before You Dig
1-800-272-3020

UTILITY CONCERNS

Report Power Outages
(337) 291-5700

Report Water Problems
(337) 291-5740

Report Wastewater Problems
(337) 291-5750

Report Street Light Problems
(337) 291-5700

Report Tree Limbs Over Power Lines
(337) 291-5711

Report Video, Internet or Phone Problems
(337) 99-FIBER (337-993-4237)

OTHER NON-LUS CONCERNS

Garbage Pick-Up-Allied Waste
(337) 232-5730

Building, Plumbing, and Electrical Permits-Planning, Zoning, and Codes
(337) 291-8461

Report Tree Limbs Over Sidewalks/Street - Public Works
(337) 291-8517

Drainage/Clearing Streets of Tree Limbs During a Storm - Public Works
(337) 291-8517

Report Traffic Signal Problems - Traffic & Transportation
(337) 291-8568

Drainage, traffic signals, streets, tree limbs in the right of way, and other non-utility issues? Visit the Lafayette Consolidated Government website to report service issues online.