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Contact Us
Share the Light with someone in need
When you add one dollar to your utility bill or sign a pledge card to give even more, the money you give goes to help someone in crisis pay his or her electric bill for one month. Call (337) 291-8280 to make a donation to Share the Light.
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Contact Us

Use the LUS online tool below to email us regarding customer service issues, billing questions, street light problems, requests for tree trimming over power lines and more. Select an option from the drop-down menu or click on the link below to chat LIVE with a LUS representative.

***Click here to chat live with a LUS representative***

Do not use the online tool to report emergencies, outages or situations that require immediate assistance. Instead, call (337) 291-5700.
 For customer service assistance, call (337) 291-8280.
 

GENERAL QUESTIONS
For billing information or to connect, disconnect or transfer LUS Service, contact: 

LUS Customer Service
705 W. University Ave.
Lafayette, LA 70506

or 
LUS Customer Service
1875 W. Pinhook Rd., Suite B
Lafayette, LA 70508
or 
LUS Customer Service
P. O. Box 4024-C
Lafayette, LA 70502 
Phone: (337) 291-8280
Toll Free (from outside Lafayette): 1-800-935-2587 (1-800-935-2LUS)
Fax: (337) 291-8082
Lobby Hours: M-F, 8 a.m. to 5 p.m.
Drive-thru Hours: M-F, 8 a.m. to 7 p.m. (only at City Hall location)

 

For LUS Fiber (Video, Internet, Phone) information, contact:

LUS Fiber Customer Service
705 W. University Ave.
Lafayette, LA 70506

or
LUS Fiber Customer Service
1875 W. Pinhook Rd., Suite B
Lafayette, LA 70508
Phone: (337) 99-FIBER (337-993-4237)
Fax: (337) 210-4630
LUSFIBER.com
Lobby Hours: M-F, 8 a.m. to 5 p.m.
Drive-thru Hours: M-F, 8 a.m. to 7 p.m. (only at City Hall location)

 

To relocate electric infrastructure, call:
Residential: (337) 291-5843
Commercial: (337) 291-5846
To request security lighting, call (337) 291-5832
Louisiana One call - Call Before You Dig
1-800-272-3020

 



UTILITY CONCERNS

To report Power Outages: (337) 291-5700
To report Water Problems: (337) 291-5740
To report Wastewater Problems: (337) 291-5750
To report Street Light Problems: (337) 291-5700
To report Tree Limbs over Power Lines: (337) 291-5711
To report Video, Internet or Phone Problems: (337) 99-FIBER (337-993-4237)



OTHER NON-LUS CONCERNS

Garbage Pick-Up (Allied Waste): (337) 232-5730

Recycling Information (The Recycling Foundation): (337) 234-0066

Building, Plumbing, and Electrical Permits (Planning, Zoning, and Codes): (337) 291-8461

Tree Limbs over Sidewalks or Streets (Public Works): (337) 291-8517

Drainage/Clearing Streets After a Storm (Public Works): (337) 291-8517

Traffic Signal Problems (Traffic & Transportation): (337) 291-8568

You can also report non-utility issues online at the Lafayette Consolidated Government Web site.