Report a Power Outage: 337.291.9200

LUS offers several convenient ways to pay your utility bill, as detailed below. Accepted payment types are cash, check, money order and automatic bank draft. The LUS online and phone payment systems accept credit and debit cards. 
If you wish to pay your LUS Fiber bill, click here.


 

Online
Pay your bill online, at any time of the day or any day of the week.  You can use your credit or debit card featuring the Visa, Mastercard, or Discover logo, or an "e-check" payment, which drafts from your designated checking account.
Click here to pay your LUS bill online. 

 

Paperless Billing 
Receive an email each month (as opposed to a paper bill in the mail) stating the amount and due date of your bill.  You can then choose to click on the link to pay your bill online or call (337) 291-8280 to make a payment over the phone.
Click here to learn how to sign up for Paperless Billing.

 

Automatic Bank or Credit Card Draft
Have your utility bill paid automatically each month from your checking or savings account, or by credit card.

Download and print the following Automatic Draft Authorization form or call LUS Customer Service at (337) 291-8280 to receive a form by mail. Return your completed form and voided check via mail to the address on the form or by visiting one of the LUS Customer Service Centers (addresses below).

You will continue to receive your monthly LUS utility bill showing your consumption level(s) and charge(s) for your records.

If you wish to stop the automatic drafting of your account, or, if you have any changes in utility account number, checking account number or banks, please report these changes immediately to the LUS Accounting Division by calling (337) 291-8223 in order to allow sufficient time to process these changes.
LUS Automatic Bank/Credit Card Draft Authorization Form (PDF)

 

  Phone
Call (337) 291-8280 to make your payment by phone using your Visa, Mastercard, or Discover credit or debit card. This service is available 24 hours a day, 7 days a week. Payment will be posted to your account in real-time.

 

  Mail
Send in your payment, using the convenient return envelope included with your bill.  Here are some things to keep in mind when you mail in your payment:

  • Do not mail cash.
  • Sign your check.
  • Include your LUS account number on check.
  • Include your payment stub (the bottom portion of your bill) with your payment.
  • DO NOT staple, fold, or paper clip your payment stub to your payment.

Mail payments to: 
Lafayette Utilities System
Customer Service
P.O. Box 4024-C
Lafayette, Louisiana 70502

 

  Walk-In
Bring in your payment to one of our two Customer Service Centers in Lafayette: 
2701 Moss St. 
&
 1875 W. Pinhook Rd., Suite B
Hours: 8 a.m. to 5 p.m., Monday - Friday (excluding holidays)

 

  Drive-Thru Window
2701 Moss St. 
Hours: 8 a.m. to 7 p.m., Monday - Friday (excluding holidays)

 

  Deposit Box
LUS offers a convenient drop box in the Customer Service Center parking area located at 2701 Moss St.