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Customers who would prefer not to receive their utility bills in the mail, but would rather get an email notification instead, can sign up to stop receiving paper bills.  All that's required is an My Account registration with a valid email address.

Benefits of Paperless Billing

  1. It's easy!
  2. No more sifting through junk mail to find your LUS bill.
  3. Less waste to throw away.
  4. Faster notification that it's time to pay your bill, sent straight to your computer or cell phone!
  5. Quick, easy access to the LUS Online Bill Pay system.

How to sign up:

  1. Log in to My Account (or register here if you're not already signed up).
  2. Click on "Update Personal Information."
  3. Verify that the email address listed on your account is the correct address where you want to receive notification about your bill.
  4. Check the box next to the words, "I want to go paperless!" (Be sure to read our Terms and Conditions first).
  5. Click the "Update" button.  You will then receive an email confirming you signed up for the Paperless Billing program.

Remember:  Once you sign up for Paperless Billing, you will no longer receive paper bills in the mail.  Instead, you will receive an email when your bill is ready to be viewed and paid online.  You must make sure your email address is correct at the time you sign up.  It is your responsibility to keep your email address updated in the e-Account system as long as you are enrolled in our Paperless Billing service.  If at any point you choose to cancel your Paperless Billing enrollment and go back to receiving paper bills, you may do so by logging on to your e-Account and unchecking the box on the "Update Personal Information" page.  For more information about this service, read our Terms and Conditions.


Paperless Billing Terms & Conditions

Lafayette Utilities System (LUS) is happy to offer and provide to you Paperless Billing (the “Service”), provided you agree to the following terms and conditions (“Terms and Conditions”).  By accepting or otherwise using the Service, you represent that you are the customer of record for the LUS account that you are enrolling in or that is enrolled in the Service, or duly authorized to act on behalf of, and with the express consent of, the customer of record; and that you agree to these Terms and Conditions.  If you do not agree to comply with these Terms and Conditions, LUS will not provide the Service to you.

Service Enrollment Requirements

In order to enroll in the Service, you must be an active LUS customer, have an eligible account, log in or register for “e-Account” at LUS.org (or click here), and follow the instructions to register your account for the Service.  You agree that the information you provide to LUS can go through a verification process.  It is your sole responsibility to ensure that your contact information and user profile listed in “e-Account” are current and accurate.  This includes, but is not limited to, name(s), address(es), phone number(s), e-mail address(es) and account number(s).  Changes can be made within your user profile online through “e-Account.”  LUS is not responsible and shall have no liability for any processing errors or fees incurred if you do not provide accurate account or contact information.

Your use of the Service and/or agreement to these Terms and Conditions does not alter your liability or obligations that currently exist between you and LUS concerning your utility usage or other utility-related service.  You are responsible for any and all telephone access fees and/or Internet service fees that may be assessed by your telephone and/or Internet service provider.

None of the provisions in these Terms and Conditions supersedes, modifies or in any way mitigates your obligation to be bound by and comply with all applicable tariffs, rules or regulations related to your utility service.

Use of Electronic Communication

By accepting or otherwise using the Service, you agree that any and all notices, disclosures and communications regarding the Service between you and LUS, including these Terms and Conditions, may be made electronically, including by LUS posting to its website in accordance with applicable law.  Any electronic notice, disclosure or communication LUS makes will be considered made when transmitted by LUS.

Notification of Bills

You understand that, upon activation of the Service, you will no longer receive LUS paper bills through the mail.  Instead, LUS will use commercially reasonable efforts to send you an e-mail notification to the e-mail address listed on your account that your bill is available online through “e-Account.”  In the event you do not receive notification, it is your responsibility to contact LUS and make sure your account balance is paid in full.

Payment of Bills

Notwithstanding any notification failure, it is your sole responsibility to pay your LUS bills on time to avoid late fees, collection activity or disconnection of utility service.  Applicable late payment fees may apply.

Termination or Cancellation of Service

You may withdraw from the Service at any time through “e-Account” or by calling LUS Customer Service at (337) 291-8280 or 1-800-935-2LUS (from outside Lafayette).  After you un-enroll, any future bills will be mailed to your current address on file with LUS.

If e-mails are returned as undeliverable, LUS reserves the right to withdraw you from the Service, and return to sending you a paper bill.  You may reenroll at any time after correcting any e-mail address error.  LUS reserves the right to cancel the electronic presentment of your bills at any time.

Your obligation to pay your LUS bill by the due date is not altered or modified in any way by any termination or cancellation of the Service.

Errors or Disputes

In case of errors or questions about your LUS “e-Account” transactions, you should contact LUS Customer Service at (337) 291-8280 or 1-800-935-2LUS (from outside Lafayette).  In the event of a dispute regarding the Service, you agree to resolve the dispute in accordance with the terms of this Agreement.

Password and Security

You agree not to give or make available your password or other means to access your account to any unauthorized individuals.  If you permit authorized users or other persons to use the Service or your password or other means to access your account, you are responsible for any transactions that they authorize.  If you believe that your password or other means to access your account has been lost or stolen, or that someone may attempt to use the Service without your consent, you must immediately notify LUS Customer Service by calling (337) 291-8280 or 1-800-935-2LUS (from outside Lafayette).

Privacy Policy

The Service’s policy with respect to use of your information will be in accordance with the LUS privacy policy.

Changes to Terms and Conditions

The Service and these Terms and Conditions may be modified or amended by LUS from time to time. In such event, LUS will provide notice to you in accordance with applicable law, which may be accomplished by posting such change on the LUS website. Any use of the Services after LUS provides you with a notice of change will constitute your agreement to such change(s). You may terminate the Service if you do not agree with any such amendments.

Disclaimers and Limitation of Liability

THE SERVICE IS PROVIDED ON AN “AS IS”, “AS AVAILABLE” BASIS WITHOUT ANY WARRANTY WHATSOEVER.
LUS HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, OR ARISING FROM CUSTOM OR TRADE, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY, ACCURACY, COMPLETENESS, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS AND TITLE WITH REGARD TO THE CONTENT AND OPERATION OF THIS SERVICE.

LUS does not warrant that the operation of this Service will be uninterrupted or error free; that defects will be corrected; or that this website or any server used to operate the Service are free from viruses or other harmful components.

In no event shall LUS, LUS Fiber or the Lafayette City-Parish Consolidated Government be liable for any damages in connection with this Service.  If you become dissatisfied with the Service, or the terms, conditions or policies governing it, your sole remedy is to discontinue using the Service.

Some jurisdictions do not allow the exclusion of implied warranties, or consequential or incidental damages, so portions of the above exclusions may not apply to you.

The foregoing provisions of this section are for the benefit of LUS, LUS Fiber, the Lafayette City-Parish Consolidated Government, employees, agents, insurers, licensors, and third party licensors and service providers, and each shall have the right to assert and enforce the provisions directly on their own behalf.

Entire Agreement

You acknowledge and agree that these Terms and Conditions set forth are the complete and exclusive statement of the Service to be provided, and these Terms and Conditions supersede any proposal or prior agreement, oral or written, and any other communications between you and LUS relating to the subject matter hereof.  These Terms and Conditions may only be modified in writing and may not be modified or altered verbally by any LUS employee.

Assignment

You may not assign this Agreement to any other party.  LUS may assign this Agreement to any future, directly or indirectly, affiliated company.  LUS may also assign or delegate certain of its rights and responsibilities under this Agreement to independent contractors or third parties.

Governing Law

This Agreement and the terms for the use of the Service shall be governed and construed in accordance with the laws of the State of Louisiana, without giving effect to any principles of conflicts of law.  The terms of this Agreement remain in effect until such time that they may be updated.

Electronic Signature

You understand and agree that your click of the “Update” button to register for the Service constitutes an electronic signature that will be treated in all respects as having the same legal effect as an original handwritten signature; that the information you have provided is true and accurate; that you have read, understand, accept and agree to these Terms and Conditions, that you are duly authorized to bind the customer of record to these Terms and Conditions; and that you authorize (unless and until your account is un-enrolled) LUS to provide the Service for your registered accounts.

You may print these Terms and Conditions for your records using the Print feature of your Internet browser.