Report a Power Outage: 337.291.9200

LUS Lafayette LA

LUS Customer Service Center

Contact Us

Use the LUS online tool below to email us regarding customer service issues, billing questions, street light problems, requests for tree trimming over power lines and more.

Do not use the online tool to report emergencies, outages or situations that require immediate assistance. Instead, call (337) 291-5700. For customer service assistance, call (337) 291-8280.

 

 

 

 

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Connect Service

To connect your Lafayette Utilities System service, simply call (337) 291-8280 or visit our Customer Service Center and a LUS representative will assist you. We ask that you request service at least one business day in advance to assure timely connection.

Connect Service Checklist: Social Security Number | Driver's License Number | Address to be Connected


Disconnect Service

Should you move outside of the LUS service area and need to disconnect your service, simply call (337) 291-8280 or visit our Customer Service Center and a LUS representative will assist you. We ask that you request to be disconnected at least one business day in advance of your move.

Disconnect Service Checklist:

  • Account Number (or verification of account information)
  • Forwarding Address

Transfer Service

In the event that you need to transfer your LUS service to another location within the LUS service area, the process is simple. Call (337) 291-8280 or visit our Customer Service Center and a LUS representative will assist you.

**Transfer of Service Checklist:

  • Account Number (or verify account information)
  • Current Address
  • New Address
  • Date of your move

** All outstanding utility charges must be paid in order to transfer service.

LUS will make the service transfer on the date you have specified.


LUS Customer Service Center locations:


 2701 Moss. St.                                                    Lafayette, LA 70501

Lobby Hours: 8 a.m. to 5 p.m., Monday-Friday

 

1875 W. Pinhook Rd., Suite B
Lafayette, LA 70508

Lobby Hours:  8 a.m. to 5 p.m., Monday-Friday

 

LUS Customer Service Mailing Address

P.O. Box 4024-C
Lafayette, LA 70502


LUS Customer Service Phone Numbers

Inside Lafayette:  (337) 291-8280
Outside Lafayette (toll-free): (800) 935-2LUS
Fax: (337) 291-8082